This is ironic and offers a valuable lesson.
Cursor, an AI-powered integrated development environment (IDE), started kicking users out when they logged in from multiple machines.
I use Cursor on a daily basis, and I know how frustrating and disruptive this limitation can be for most users.
So many Cursor users rushed to email the support team to ask if this was a new policy. In response, the support team explained that this was “expected behavior” as part of a new security feature.
But, in reality, there was no support team. Sam is a bot designed to “mimic human responses.” That answer, which was completely made up by the bot, quickly went viral, and users started canceling their subscriptions.
By the time Cursor’s “real humans” stepped in, the damage was done. Here on Reddit, Cursor is doing damage control.
Pretty remarkable that the AI company got hit by the AI and no one noticed until users canceled their subscriptions in droves.
And this could have been largely avoided if Cursor had disclosed that Sam was a bot.